FAQS

Post-Purchase Questions
When will my order ship?
      Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship. Due to extra safety precautions at our warehouse, the processing time for orders is several business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way. If you have any questions, please contact us.
Why are there taxes charged on my order?
     You may see the taxes on your online purchases listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments.
      We do understand there is some confusion over these charges, and we want to assure you, we would never impose any unnecessary fees. We strive to provide the best possible experience for our customers; however, we have no control over these taxes.
What if I forgot to add my promo code at checkout?
      If you forgot to add your promo code at checkout, please email us with your order number and offer details. We will work to find the best solution for you!